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Asda shopper describes “free for all” with social distancing guidelines ignored

Written by on June 19, 2020

A customer said he was left “simply stunned” after visiting a Lancashire Asda store with shoppers and staff failing to observe social distancing measures.

The man attended the large Chorley branch this afternoon (June 19) and claimed there was ‘no attempt from the Asda staff to try and enforce any distancing rules’.

He said there were ‘many more’ than the permitted 200 customers allowed inside at any one time and described a ‘free for all’ scene at the checkout counters.

Pictures have been shared with LancsLive with one appearing to show around half a dozen people standing in close proximity to one another near the tills.

Another shows a busy checkout area with people queueing close together for the self-checkout tills.

It is not known if any of the shoppers are members of the same household.

Asda said they have ‘rolled out an extensive number of social distancing measures’ at the Chorley store to ensure the safety of staff and customers and urged shoppers to ‘follow the guidance’.

However the concerned shopper told LancsLive that the supermarket was ‘unsafe’ and would not be returning there again.

He said: “I’ve just been shopping at the large Asda store in Chorley and I’m simply stunned.

“On entering the store there was a elderly gentleman employed by Asda, apparently counting out customers and then allowing that number into the store.

“Obviously this is not working as there where a vast amount of shoppers inside the store.

“The customers were not observing distance in through most of the aisles with no attempt from the Asda staff to try and enforce any distancing rules.

“Then when we eventually got to the checkout it was like a simple free for all.

“I tried to get some photos but they don’t begin to show the level of the problems. The part that upset me the most was the attitude of several staff , when I asked about social distancing, one assistant actually claimed that some tills were out of action as she couldn’t cope with the number of customers she was trying to deal with.

“I then asked a checkout supervisor about there being far too many people in store to which he simply stood there and shrugged his shoulders and walked away.

“I did ask the security staff how many people were allowed in store at any one time and they said 200. There was many more than this number.

“In all honesty this supermarket is unsafe and I will not be venturing there again.”

An Asda Spokesperson said: “We have rolled out an extensive number of social distancing measures at our Chorley store to help ensure that our customers and colleagues remain safe.

“We ask that our customers please continue to follow the guidance which is clearly marked in all of our stores.

“We continue to follow the government’s guidelines to protect our customers and colleagues including different social distancing measures such as limiting the amount of people in store at any one time, two-metre markers, barriers at tills and other key points around the store amongst other measures.”

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