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Preston care home Finney House still needs improving after second scathing report

Written by on August 4, 2022

A nursing home in Preston that was ordered to make drastic improvements in its service has been found to be below standard once again by a health watchdog.

Finney House nursing home in Preston received a scathing report in October 2021 after health inspectors received ‘overwhelming concerns from visiting relatives about the difficulties in accessing the home’. The inspection had been partly triggered by an incident where a person using the service had been seriously injured, subject to a criminal investigation.

The nursing home which provides accommodation and personal care for up to 96 adults was put into special measure and was previously rated ‘Inadequate’. Now the home has been re-inspected by the Care Quality Commission (CQC) who found that while some improvements have been made by team there are still many shortfalls.

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Overall, the home has been rated as ‘Requires Improvement’ as the CQC found that medicine administration was still not up to standard. Residents were at risk of paracetamol overdose as staff administered the drug without a four-hour gap on many occasions to several people.

Medicines administration records were not always fully completed. The report states that staff did not always record when they added thickener powder to people’s food or drinks when it was prescribed, so there was no confirmation that they were given drinks of the correct consistency.

Following the previous report which highlighted major concerns in the safety of the residents, inspectors now found that registered managers and staff ensured that all safeguarding incidents were reported and investigated in-line with their safeguarding policy. Comments from people at the home included, “I feel perfectly safe. I have a gate on my door, at my request, to stop others entering my room. I know the staff well and I can trust them. There are some staff that I don’t know, but I have not had and problems.”



Finney House care home in Preston
Medicines administration records were not always fully completed

Improvements had been made to medicine storage. However, those requiring refrigeration were not stored safely. Staff had repeatedly recorded when the fridge was out of range and not escalated the issue.

While the report indicates that in many aspects of the nursing home has improved since the last inspection, there are still a number of breaches highlighted. At the last inspection there were 10 breaches of regulation.

At this inspection the CQC found nine of the breaches and associated shortfalls had been addressed and care, quality and people’s experiences improved. However, the provider continued to be in breach of regulation in respect of medicines management and needed to improve practices for seeking consent.

The provider had systems to gather the views of people and relatives. People using the service and their relatives felt their contributions were respected.

Comments from relatives included, “The management has definitely improved. I feel I can have chats with staff, and I am listened to” And, “Things are improving at Finney House. This manager appears to have a good understanding of the needs of the residents. The manager definitely knows her job.”

A spokesperson for L&M Healthcare Having implemented new systems and processes as part of an improvement journey and appointing a new Home Manager, we are delighted to learn that our most recent CQC inspection, undertaken in June 2022, has acknowledged these improvements, rating us GOOD in the Caring, Responsive and Effective categories and resulting in increased ratings across all 5 domains.

“We will now continue to embed these improvements and anticipate that the home will achieve a good rating across all 5 domains at the next CQC inspection.

“We would like to express our thanks to our residents and relatives for their ongoing support during the last year and to our team at Finney House who have shown their resilience and commitment to the home which has resulted in the positive outcomes.”

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